The vast majority of the products on the oomtoo.com site are delivered by An Post and are normally despatched within 24 hours during business days.
Most of the larger items are delivered by courier Monday to Friday 9.00am to 5.00pm.
Silent Gliss tracks are made to measure items and are normally despatched within 3 days for straight tracks and 10 days for tracks which have bends, this is seasonal and can vary.
If there are any issues with the despatch of your order I will email you as soon as I can with the details.
Larger items such as curtain tracks and poles are only available for delivery to addresses within the UK Mainland, UK Islands, Ireland and the Channel Islands.
I am happy for customers to return items which are unsuitable or not required provided they are in a salable condition. If returning items which have been delivered to you by post, then post them back to:
Republic of Ireland
PLEASE ensure that you pay the complete postage when returning any items.
Most countries will provide a proof of posting certificate from that is free and provides limited cover for loss or damage to post.
Postage and Courier charges are not refundable.
Note that I will not be able to refund for any made to measure or custom products such as Silent Gliss or other made to measure tracks, poles or lock cylinders and keys which have been specially made to a specific customer’s requirements.
I will however go out of my way to ensure that any made to measure or customised products are to the requirements specified by the customer.
I will only guarantee to refund for items returned within thirty days of purchase although I will refund for items returned after this date at my discretion.
Making a Purchase:
Making a purchase is easy, simply add the products you would like to the cart and proceed to the checkout. You can pay with a PayPal account, and also with cards through stripe.
I make every effort to ensure that prices on the web site oomtoo.com are correct, however if there is an error then I will inform the purchaser and verify if they would like to proceed with their order.
You will receive update emails when changes to the status of your order are made.
It is the customer’s sole responsibility to ensure that they supply a valid and correct delivery address.
I do not store or process any card details.
Additionally I use an SSL system to ensure that your other details are likewise protected, look for the padlock on the checkout page.
Other than supplying your details to couriers or other companies essential to the delivery of your order I do not share information with any other company.
For orders made from the European Union, VAT is added at the country rate applicable at the time of purchase.
I do not charge Tax on orders out with the European Union. Customers outside the European Union are responsible for any taxes that apply in their own country.
Customers in Jersey and other channel islands should note that for tax purposes they are not part of the United Kingdom and I have set up separate countries for these regions.
Discrepancies, Damages and Undelivered Orders:
Notifications of discrepancies, damages or orders not received must be made to me in writing (email) within 30 days of purchase.
For goods which are damaged, contact me and I will have them replaced. I may ask you to return the damaged items for inspection.
I will refund or re-dispatch goods which have not been delivered within 15 days for Republic of Ireland post code areas and 25 days for all other countries.
I reserve the right to refund or resend if I am not notified within 30 days of purchase or the delivery address is incorrect.
If you buy any physical product from oomtoo, you will get access to all digital content including additional text, photos and videos. If you purchase access to oomtoo, then, once payment has been received, simply log into your account and all content will be viewable.
Access to digital content, either as a result of buying a physical product, or purchase of oomtoo gives the purchaser and only the purchaser access to the digital content strictly for their own personal use.
Resale either in part or in full of digital content is strictly prohibited and will breach this agreement.
Publication either in part of in full of digital content is strictly prohibited and will breach this agreement.
Digital content purchased from the web site oomtoo.com is copyright of the owners of the web site oomtoo.com and is protected by copyright legislation as well as this agreement.
Although I take care to inform digital content purchasers of safety issues such as the use of safety equipment, safety is ultimately the purchasers own responsibility.
Likewise, business advice is given in good faith with a view to helping those customers looking to start up a business or develop and improve an existing business based on the industry sectors described in the relating posts and pages. Business decisions are however ultimately the purchasers own responsibility.
By purchasing digital content, purchasers agree to indemnify the owners of the web site oomtoo.com against any injury and or loss without exclusion, exception or limitation, resulting from viewing or carrying out tasks described in, implied by or relating to any digital content purchased either to themselves or any third parties.
The maintenance and safe use of any tools and equipment required to carry out any task described in, implied by or relating to any digital content purchased from the web site oomtoo.com is the sole responsibility of the purchaser.
The operation of computer and or any other equipment required to view and or listen to digital content is the sole responsibility of the purchaser.
It is the purchasers’ responsibility to supply a valid email address.
Digital content purchases are not refundable.
Pay attention to what you are doing.
Give yourself room to work safely and ensure sufficient lighting.
Make sure tools are in good condition. Treat all tools with respect and use them only for the purpose for which they were intended.
NEVER remove guards from tools.
Wear suitable safety equipment.
Safety Glasses are a bare minimum.
If required use Safety Goggles and a dust mask designed for the task you are undertaking.
Wear ear defenders or ear plugs when in noisy environments.
For certain tasks protective gloves will also be required.
When working at height, always check that ladders and or platforms are in safe and good condition.
If you are working on a construction site, then ensure you abide by any safety requirements of that site such as safety equipment, hard hats, gloves and steel toe cap boots.
Likewise, construction sites may have permit systems and area controls which should be adhered to.
Use safety equipment required by legislation and or regulation.
Promotional Email Offers:
You may receive promotional email offers if you have bought from me on any of my web sites.
There will be as is required by law an opt out link.
While I have made every effort to ensure prices and stock quantities are accurate; where I find an error in either I will not be bound to either the price or the quantity available.
I will however email the purchaser with details of any error that relates to their purchase and ask for there conformation as to whether to proceed with the order or receive a complete refund.
Prices are available while current stocks last.
Additionally your rights to return goods are protected under the EU Distance Selling Directive
All content published on the web site oomtoo including images, videos and text is copyright of the owner of the web site oomtoo and copying or hotlinking without explicit permission is not permitted.