FAQ

Got a question, hopefully you will find the answer in this FAQ section.

If not get in touch and I’ll do my very best to help.

Anatomy of curtain tracks

If you are looking for the name of a part you are trying to identify then you will find anatomy of curtain tracks useful.

Shopped with me before ?

If you’ve shopped with me before, even on one of my previous sites then you will be able to checkout faster.
Simply go to the my account page and log in; you may need to reset your password. Once logged in your contact details will already be entered in the checkout page.

Shipping charges and delivery costs

Shipping charges and delivery, postage costs are dependent on the delivery destination and can be easily estimated by adding the items you require to the cart and then viewing the cart.
Once on the cart page you will see a link Calculate Shipping, click on this link and you will be able to enter your delivery address details.
For an accurate estimation please enter as much information as possible. For UK customers you will need to enter a postcode.
Then press the update link and the cart will display a shipping costs for the items you have in your cart and the destination.

Countries

I ship worldwide ;O)

Eire or Ireland is under the Republic of Ireland when you go to cart or checkout.

The channel islands such as Jersey, Guernsey are treated as separate countries for tax purposes.

Digital content

If you have bought or have free access to digital content then you can view that content simply by logging into your account and navigating to the page where the content is located.
An account is set up once you have ordered a product, either physical of digital.

Can be backordered

For most items I can get more stock within 24 hours; so if you require more items than I currently have in stock go ahead and order however many you need and I will get on the case asap.